Senior Courier CRM Team Lead (12 Month FTC) - TX-21888934

Lieferando

Job Description

About this role

As the Senior CRM Team Lead for this assignment you will step into a pivotal leadership position within our global logistics operations. You will take the helm of a dynamic, hybrid team consisting of both CRM Specialists and CRM Developers, focusing entirely on optimizing and elevating the courier lifecycle globally.

During this period, you will be at the forefront of a major strategic business transformation: merging our currently separated logistics models (both independent contractor and employed models) into a single, highly efficient, unified logistics model. To achieve this, you will oversee the orchestration of complex, multi-channel communication strategies across Email, Push, In-App, and WhatsApp, ensuring seamless courier engagement and retention throughout the transition.

You will also be a champion for operational efficiency—identifying opportunities to drive communication automation that actively replaces manual, time-consuming operational tasks.